Ferguson Enterprises, Inc. Customer Support Rep (Great Opportunity!) in Bolingbrook, Illinois

Job Description:

Customer Support Representative

At Power Equipment Direct, our associates are our biggest asset and their willingness go the distance for our customers has helped shape us into the industry leader we are today. We provide a fun, stable and supportive environment that rewards performance. If you love helping people and want to join a fast-growing organization that already has sales of $170+ million annually, this is the position for you!

Power Equipment Direct is currently seeking the right individual to fill an immediate need for a Customer Support Representative . In this role, you will:

  • Provide excellent customer service to customers via inbound calls and emails

  • Answer customers' questions about order status, returns, product support, and delivery issues.

  • Continually enhance your customer service skills and your product knowledge in order to increase the level of support you provide our customers.

  • Work with colleagues from across the company to ensure a great customer experience from the shopping process through delivery.

  • Resolve customer concerns regarding service.

  • Set up call tags and create necessary paperwork for returns


A successful associate will be goal oriented, self-motivated and able to meet deadlines, build relationships and enjoy a team atmosphere.

  • Be a goal oriented, self-motivated individual with an ambition to succeed.

  • Have the desire and ability to learn quickly.

  • Build relationships and enjoy working in a service minded, aggressive and congenial team atmosphere.

  • Communicate effectively both verbally and in writing, conveying professionalism, enthusiasm, and courtesy.

  • Have worked in a fast-paced environment and demonstrated the ability to multi-task.

  • Meet deadlines by maintaining exceptional time management and organizational skills.

  • Efficiently utilize all tools and resources to perform work functions.

  • Have prior customer service experience.

  • Fluency in Spanish a plus.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Founded in 2002, Power Equipment Direct is a rapidly growing e-commerce retailer headquartered in Bolingbrook, IL. Our Internet Retailer Top 500 ranked specialty superstores (ranked the 201st largest in the US for 2016) allow customers to quickly find and buy the perfect power equipment, as well as heating and cooling products.

Power Equipment Direct has a unique culture and a tradition of supporting civic, cultural, educational and environmental activities. The company is committed to the highest standards of ethics, from helping customers select green product solutions to providing a safe and secure workplace environment. Power Equipment Direct is committed to growth - of their business, their people, and their support of the communities in which they do business.

Power Equipment Direct is a wholly owned subsidiary of Ferguson Enterprises, a multi-billion dollar wholesaler of construction related products with over 18,000 associates and a distribution network spanning over 1,300 locations throughout the US, Puerto Rico and the Caribbean.