Ferguson Enterprises, Inc. Inside Sales in Greenville, North Carolina
JOB FUNCTION AND RESPONSIBILITIES
The Sales job family merchandises, promotes and sells the company's products and services to customers. General areas of responsibility include developing and implementing sales strategies; identifying potential customers; managing existing customer and vendor relationships; and monitoring customer and competitor activity and industry trends. Positions in inside sales are responsible for generating revenue by promoting and selling the organization's products and services by telephone to existing or potential customers.
AREAS OF IMPACT:
Delivers job responsibilities following a defined standard output or set of procedures. Work consists of tasks that are very routine, or well defined, with specific instructions to achieve standardized solutions.
Problems and issues faced are routine and solutions are clear. Follows a well established and familiar set of job activities and/or job process to solve a problem.
Proactively develop and maintain relationships with an assigned customer base, including key accounts, insuring their satisfaction with our products and services at all times.
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Provide customers with product literature and catalogs.
Monitor customer needs and preferences to determine focus of proactive sales efforts.
Collaborate with sales teams to understand customer requirements, to promote the sale of company products and services, and to provide sales support.
Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
Assist customers in the selection and purchase of merchandise.
Complete sales transactions and assist customers with product information, delivery, and other services.
Work with all personnel to ensure great customer service from the order to the delivery .
Resolve customer complaints regarding sales and service.
Continually enhance sales skills and product knowledge in order to promote a professional image in the field.
Performs all work in accordance with established safety standards and adheres to all safety policies, rules, regulations and procedures.
Participates in associate meetings and communicates any concerns to management.
ADDITIONAL JOB DUTIES AND RESPONSIBILITIES:
Adhering to all policies, rules, regulations, and procedures.
Performing other duties or functions as requested by management.
ASSOCIATE AND OPERATIONAL MANAGEMENT:
Supports enterprise business and sales objectives through the effective and efficient performance of job responsibilities.
Has no budget setting or budgetary authority but may act as part of a team with responsibility for achieving objectives within an established budget.
QUALIFICATIONS AND REQUIREMENTS
No prior experience is required. Applies basic job knowledge of systems and procedures that are relevant to own job.
TECHNICAL AND PROFESSIONAL SKILLS:
Ability to organize and prioritize work.
Ability to effectively communicate in writing.
Ability to effectively communicate verbally.
Ability to efficiently operate computers, tablets and mobile devices.
Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).
Ability to effectively utilize FEI's inventory and logistics system (Trilogie).
Ability to effectively utilize FEI's customer relationship management system.
Requires working indoors in environmentally controlled conditions.
Requires giving and/or receiving verbal communication.
Requires giving and/or receiving written communication.
Requires using a computer keyboard and mouse to create letters, memoranda and reports.
Requires sitting for extended periods.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 65 years, we’ve grown from a local distributor to a $15 billion dollar company with more than 1,400 locations and over 24,000 associates nationwide. We pride ourselves on delivering world-class service, and our customers know that “Nobody expects more from us than we do” is more than just a tagline to Ferguson associates. It’s a cultural belief that is demonstrated every day through exceptional customer service, product selection and industry knowledge.