Ferguson Enterprises, Inc. Counter Representative I in San Jose, California
AREAS OF IMPACT:
Sets day-to-day objectives to deliver job responsibilities working within guidelines or norms or practices. Work consists of tasks that are typically routine, with moderate supervision and may seek advice of more senior associates.
Problems and issues faced are routine, but solutions are not frequently clear. Checks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems. May be required to report concerns/problems to supervisors and recommend solutions.
Counts money to verify amounts and issues receipts for funds received using a cash register.
Provides a high level of customer service support with product expertise and advanced selling skills.
Uses experience and knowledge to build customer relationships and drive sales.
Provides assistance to customers both in the store and via phone including, but not limited to, price verifications, exchanges and returns, and special orders.
Maintains appearance of store and/or restock merchandise.
Administers customers returns.
Represents the organization to customers, associates, vendors and leadership as needed.
Performs all work in accordance with established safety standards and adheres to all safety policies, rules, regulations and procedures.
Participates in associate meetings and communicates any concerns to management.
ADDITIONAL JOB DUTIES AND RESPONSIBILITIES:
Adhering to all policies, rules, regulations, and procedures.
Performing other duties or functions as requested by management.
Associate AND OPERATIONAL MANAGEMENT:
Has no direct or indirect responsibility for supervision of other associates. Supports enterprise business and sales objectives through the effective and efficient performance of job responsibilities.
Has no budget setting or budgetary authority but may act as part of a team with responsibility for achieving objectives within an established budget.
QUALIFICATIONS AND REQUIREMENTS
Two (2) years of experience is preferred. Applies broader job knowledge of established processes and procedures that are relevant to own job.
TECHNICAL AND PROFESSIONAL SKILLS:
Associate is expected to operate at the proficient level across the following areas of technical knowledge and skill:
Ability to organize and prioritize work.
Ability to effectively communicate verbally.
Ability to efficiently operate computers, tablets and mobile devices.
Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).
Ability to effectively utilize FEI's inventory and logistics system (Trilogie).
Ability to effectively utilize FEI's customer relationship management system.
Ability to effectively operate motorized and/or manual lifting devices.
Ability to effectively operate a cash register, credit card system and/or bar code scanner.
Certified forklift operator.
Certified in OSHA safety procedures. PHYSICAL REQUIREMENTS:
Requires working indoors in environmentally controlled conditions.
Requires giving and/or receiving verbal communication.
Requires giving and/or receiving written communication.
Requires standing for extended periods.
Requires walking, bending, and/or squatting.
Requires using hands to handle, control, or feel objects, tools or controls.
Regularly requires carrying objects that are 50 lbs or more by hand.
Regularly requires carrying objects that are 50 lbs or more using equipment.
Role is classified as Non-Exempt and will receive compensation for hours worked in excess of relevant State and Federal standards.
Under normal circumstances it is expected that the core duties and responsibilities can be completed in scheduled workweek by a fully qualified associate. Attendance on a regular, consistent basis is mandatory including arriving at the time scheduled by your supervisor daily.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 65 years, we’ve grown from a local distributor to a $15 billion dollar company with more than 1,400 locations and over 24,000 associates nationwide. We pride ourselves on delivering world-class service, and our customers know that “Nobody expects more from us than we do” is more than just a tagline to Ferguson associates. It’s a cultural belief that is demonstrated every day through exceptional customer service, product selection and industry knowledge.