Ferguson Enterprises, Inc. SHOWROOM CONSULTANT in Wilmington, North Carolina
JOB FUNCTION AND RESPONSIBILITIES
The Sales job family merchandises, promotes and sells the company's products and services to customers. General areas of responsibility include developing and implementing sales strategies; identifying potential customers; managing existing customer and vendor relationships; and monitoring customer and competitor activity and industry trends. Positions in the showroom are responsible for merchandising, promoting and selling the organization's products and services in our retail stores.
AREAS OF IMPACT:
Sets day-to-day objectives to deliver job responsibilities working within guidelines or norms or practices. Work consists of tasks that are typically routine, with moderate supervision and may seek advice of more senior associates.
Problems and issues faced are routine, but solutions are not frequently clear. Checks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems. May be required to report concerns/problems to supervisors and recommend solutions.
Establish and maintain effective sales relationships with major accounts/customers.
Develop profitable business with new and existing customers.
Monitor customer needs and preferences to determine focus of proactive sales efforts.
Ensure that clients receive high quality customer service.
Possess and apply detailed product knowledge as well as thorough knowledge of client's business.
Responsible for the complete direct sales process, aiming at meeting and/or exceeding sales targets.
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
Recommend products to customers, based on customers' needs and interests.
Works directly with customers, builders and designers to select showroom products within established project budgets.
Participates in associate meetings and communicates any concerns to management.
ADDITIONAL JOB DUTIES AND RESPONSIBILITIES:
Adhering to all policies, rules, regulations, and procedures.
Performing other duties or functions as requested by management.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 65 years, we’ve grown from a local distributor to a $15 billion dollar company with more than 1,400 locations and over 24,000 associates nationwide. We pride ourselves on delivering world-class service, and our customers know that “Nobody expects more from us than we do” is more than just a tagline to Ferguson associates. It’s a cultural belief that is demonstrated every day through exceptional customer service, product selection and industry knowledge.